In the spotlight. Drum roll for….
Gary Haines, managing director of Electron and Tritec.
Tell us about your businesses
Electron Systems Ltd was established in 1999. It’s part of the Tritec Group manufacturing and installs electrical control panels and all electrical services to the manufacturing sector including many blue-chip companies.
How would you describe your business in one word and why?
Teamwork. Being flexible and always working closely with our customers is the best way to ensure that, together, we produce high quality services and drive customer satisfaction up.
Tell us about your customers
Our customers range from small and medium businesses to numerous blue-chip companies based all over the North East of England. In particular, we work with the food and beverage, pharmaceutical, and automotive sectors and have built a solid portfolio of repeat business from our loyal customers.
What are your plans for the future?
To continue our year-on-year growth providing complete electrical automation solutions with our sister company, Tritec Systems Ltd, providing the bespoke automation software.
Why is the Drum Estate your place of business?
The company has a long history of being based in the North East of England and we have a fantastic selection of local people working for us The Drum Estate is ideally placed for the staff to commute and enabling Electron to service all our customers efficiently.
What motivates you?
Happy customers! We pride ourselves on an extremely high percentage of repeat business from our customer base. The old adage that “you’re only as good as your last job” is very true and we strive to ensure that the customer is always happy with the quality and value of the work we do for them.
What’s the best piece of business advice you’ve received?
Earn their trust. Whether it’s a customer, a co-worker, a supplier or a boss, once you have earned someone’s trust, new opportunities, information and co-operation come your way.
And what’s the best advice you’ve given?
Work hard, play harder. Life is too short to allow yourself to be dominated by work alone.
Tell us about your most difficult challenge so far
Delegation. Overcoming the desire to be involved in every aspect of running a business from day to day, allowing other team members to take on responsibility and make decisions can pay dividends for your sanity and allow you to sleep well at night!
And finally, what’s your favourite quote?
“Twenty years from now you will be more disappointed by the things that you didn’t do than by the ones you did do…” – Mark Twain.